Refund policy

Suprem Clot Spa LLC
2501 Zenobia St
Denver, CO 80212-1352
Email: contact@supremclotspa.com
Phone: +1 575-250-6430

At Suprem Clot Spa LLC, we want you to feel confident when purchasing our sofa covers. That's why we offer a 30-Day Money-Back Guarantee on eligible purchases. If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order, and we will work with you to find a suitable solution.

1. 30-Day Money-Back Guarantee

You may request a return or refund within 30 days of receiving your order, provided the product meets our return requirements.

To request a refund, please contact us at contact@supremclotspa.com with your order number and details about your request.

2. Return Conditions

To be eligible for a return under our 30-Day Money-Back Guarantee, the product should:

  • Be returned within 30 days of delivery.
  • Be in reasonably good condition.
  • Not have been intentionally damaged, altered, or modified.
  • Be returned with its original packaging where reasonably possible.

Products that have been excessively used, washed, damaged, altered, or modified may not qualify for a refund.

3. Damaged or Defective Products

If your sofa cover arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery.

Depending on the circumstances, we may provide:

  • A replacement product
  • An exchange
  • A full refund
  • Another appropriate solution

Please contact us before returning a damaged or defective product so we can provide the appropriate return instructions.

4. Incorrect Products

If you receive a product that is different from what you ordered, please contact us with your order details and photographs of the product. After verification, we will arrange an appropriate solution, which may include a replacement or refund.

5. Customized Products

Customized or specially made sofa covers based on customer-provided measurements, specifications, or other personalized requirements may be subject to different return conditions. Please contact us before placing an order if you have questions regarding the eligibility of a customized product.

6. Return Shipping

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

If the return is due to an incorrect, defective, or damaged product caused by us, we will work with you regarding the appropriate return shipping arrangement.

7. Refund Processing

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank, credit card company, or payment provider to reflect the refund in your account.

8. How to Request a Refund

To request a return or refund, please contact us within 30 days of receiving your order:

Suprem Clot Spa LLC
2501 Zenobia St
Denver, CO 80212-1352
Email: contact@supremclotspa.com
Phone: +1 575-250-6430

Please include your order number, the reason for the return, and photographs where applicable.

9. Our Commitment

We value our customers and aim to make the return and refund process as straightforward as possible. If you are not satisfied with your purchase within the first 30 days, please reach out to us and we will review your request and work toward a fair solution.

30-Day Money-Back Guarantee — Shop with confidence.