Shipping policy

Suprem Clot Spa LLC
2501 Zenobia St
Denver, CO 80212-1352
Email: contact@supremclotspa.com
Phone: +1 575-250-6430

At Suprem Clot Spa LLC, we aim to process and deliver your sofa cover order as quickly and reliably as possible. Please review the following shipping information before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, or periods of unusually high order volume, processing may take additional time.

2. Shipping Time

Once your order has been processed and shipped, delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, and other circumstances beyond our control.

Estimated delivery timeframes, when available, will be displayed during checkout or communicated with your order confirmation.

3. Shipping Charges

Shipping charges are calculated and displayed during checkout based on the order, shipping destination, and available shipping method.

From time to time, we may offer promotional or free shipping on qualifying orders. Any applicable shipping promotion will be clearly stated on our website or at checkout.

4. Order Tracking

When tracking information is available, we will provide it to you by email or through your order information.

Please allow some time for tracking information to become active after your order has been shipped.

5. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible at contact@supremclotspa.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Delayed or Lost Packages

Although we work with shipping carriers to ensure reliable delivery, shipping delays can occasionally occur.

If your package is significantly delayed or appears to be lost, please contact us so we can review the shipment and assist you with the appropriate next steps.

Carrier delays caused by weather, natural disasters, holidays, transportation disruptions, or other circumstances outside our reasonable control may affect estimated delivery times.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the damaged packaging and product so that we can review the issue and determine an appropriate solution.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at contact@supremclotspa.com.

We will review the order details and work with you to resolve the issue.

9. Delivery Address and Undeliverable Packages

If a package is returned to us because the shipping address was incorrect, incomplete, or undeliverable, additional shipping charges may apply if the customer requests that the package be shipped again.